Refund policy

This policy applies to subscriptions to the CRM service provided by Intrawebix SRL (IDNO 1025600049858). It complements the Terms and conditions.

1. Try before you pay

Every new company gets a 30-day free trial with all features, no card required. We recommend using this period to check that the service fits your needs.

2. Full refund within 14 days

If you are not satisfied, you can request a full refund within 14 days of the payment date, for the first payment as well as for a renewal. You do not need to give a reason. After the refund the subscription stops, and the company's data stays available read-only and for export.

3. After 14 days

• You can cancel the subscription at any time in Settings → Subscription. It stays active until the end of the paid period and does not renew.
• We do not refund partial amounts for a period that has already started, except in the cases below.
• If the service was unavailable through our fault for a significant time, we refund the lost days proportionally on request.

4. Changing plans

When you switch to another plan, the difference is calculated in proportion to the days left in the paid period: you only pay the difference or receive the corresponding credit.

5. How to request a refund

• Payments through Paddle (card, PayPal, Apple Pay, Google Pay): Paddle.com is the Merchant of Record. Use the link in the payment confirmation email from Paddle or paddle.net. You can also write to us and we will forward the request.
• Payments directly through PayPal (PayPal subscription): write to [email protected] from the account's address, with the company name. We issue the refund through PayPal, to the account the payment came from.

The amount is returned to the same payment method, usually within 14 days of approval. The time until it appears in your account depends on your bank.

6. Exceptions

We do not issue refunds in case of fraud, repeated refund abuse, or if the subscription was stopped for breaching the Terms. Your statutory consumer rights are not affected.

7. Contact

For any question about payments and refunds: [email protected].