A Zoho CRM alternative for small teams
Zoho CRM is powerful and part of a large family of apps, but it is charged per user, and messaging, website chat or telephony often come from separate apps and extensions. Intrawebix CRM puts sales and customer conversations in one place, with no separate apps to combine.
What is the same
Leads, contacts, companies and deals by stage; activities, calendar and reminders; email synced to the customer page; custom fields, automations and reports; website forms; quotes and invoices; API and webhooks; data hosted in the European Union (with us, on servers in Germany).
Simple plans, no extensions
With Zoho CRM the subscription grows with every user, and the more advanced features come in the bigger editions. With us the Standard plan already includes messaging, telephony, the helpdesk and invoicing and costs €8 per user per month, with no setup fee and no long-term contract; Business, with teams, discount approvals and sales targets, costs €27. There is also a free plan for teams of up to 3 people.
Messaging inside the CRM, not in a separate app
With Zoho, website chat is a separate product (SalesIQ), and WhatsApp, Telegram or Viber are usually added through extensions. With us WhatsApp, Telegram, Messenger, Instagram, Viber and website chat share one inbox, on the customer page, and the chatbot is included even on the free plan, with visual flows and the AI agent on the Standard plan.
Telephony and the AI voice agent, included
Connect your phone system — Asterisk / FreePBX, 3CX, Yeastar, Zadarma, Twilio, Binotel, CloudTalk, Ringostat — or a SIP line from your carrier, with calls and recordings on the customer page. The AI voice agent picks up the calls nobody can take, creates the lead and leaves the transcript; the Standard plan includes 30 AI minutes per user per month.
Invoices in your accounting software
Quotes are accepted online with a signature, and the invoice is one click away, issued straight into Xero, QuickBooks, Zoho Books or Odoo, with their official number. If you already use Zoho Books, you can keep it and connect it to Intrawebix CRM.
Moving over in four steps
- Export leads, contacts, accounts and deals from Zoho CRM to CSV.
- Import them into Intrawebix CRM: columns match themselves by the Zoho headers.
- Merge duplicates on the Duplicates page.
- Connect your mailbox and messaging channels.
If you like, we do the first import for you.
When Zoho is still the right choice
If you need many apps from the same family — accounting, HR, projects, marketing — or very deep customisation, Zoho is a very complete platform. If you want sales, messages, calls and documents in one place, ready in a few hours, with no extensions to combine, we are simpler.
Intrawebix CRM and Zoho CRM at a glance
| Intrawebix CRM | Zoho CRM | |
|---|---|---|
| How you pay | Per user, Standard or Business, no separate feature modules; free plan for up to 3 users | Per user, by edition; there is also a free edition for a few users |
| WhatsApp, Telegram, Viber, Instagram | In every plan (Free: one channel) | Through integrations and extensions |
| Website chat | Included, in the same inbox | Through Zoho SalesIQ, a separate product |
| Chatbot with visual flows and an AI agent | Included; the chatbot even on the free plan | Through SalesIQ and the Zia assistant, in the bigger editions |
| Telephony and AI voice agent | Included in Standard, with 30 AI minutes per user per month | Through telephony integrations (PhoneBridge) |
| Invoices in your accounting software | Yes: Xero, QuickBooks, Zoho Books, Odoo and more | Through Zoho Books or integrations |
| Hosting in the EU | Yes (Germany) | Yes, in the EU data centre, based on the account domain |
About Zoho CRM: their official product pages and help centre, October 2026. No prices — check their current offer on their website.
- Standard at €8 per user per month, Business at €27; free for up to 3 users
- Messaging, chatbot, telephony and the AI voice agent inside the CRM, with no separate apps
- Invoices straight into Xero, QuickBooks, Zoho Books or Odoo
- Interface in English, Romanian and Russian, chosen by each user
- 30 days free with Business features, no card
Can we move our data from Zoho CRM?
Yes: export leads, contacts, accounts and deals to CSV and import them in a few minutes; columns match themselves. If you like, we do the first import for you.
Can we keep Zoho Books?
Yes: connect Zoho Books in Settings → Accounting software, and invoices from the CRM are issued straight there, with payments kept in sync.
What does it cost for a team of 10?
On the Standard plan, with telephony and the helpdesk included, €80 per month, or €75 per month billed yearly (€900 per year), excluding VAT; on Business, €270 per month.
Where is the data hosted?
On servers in Germany (EU), with daily backups on a separate server. A full export of your data is always one click away.